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I had exactly the same issue. I used the form that pops up in the app to report the problem. After about a week and just when I thought my message had gone into a customer service black hole, I got an email asking for my postal address. Sent it to them and within a couple of days got...

Today’s enabling order “switching on” various bits of the Act. The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020

3am, I think. It’s only a half-hour change.

Seems to have been allocated 105 (provisionally) but no earlier. I really hope not.

Although that is only in the anchorage, but at least it’s on the doorstep, right?

Southampton schedule now showing 11:30 arrival - today.

It would make very good sense for them to do that, to “bank” the ability to get the grant and avoid cancellations because of any potential removal of it. Fingers crossed!

Ah well, my first post and I was beaten to it by 1 minute. Pleased that it’s a similar interpretation and that there is a possibility it’s OK.

As someone with a confirmed collection date but no reg no. or invoice, a glimmer of hope I’m clinging onto is that the portal user guide for dealers suggests that an order is put on the portal at the “order” stage, sort of as a placeholder until VIN/reg are known. They can’t claim the grant...