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I rebooted the system using the two scroll wheels on the steering wheel and started the software update again --- and it seems to be working now

Same here. Tried it from the car several times and on my phone several times. Same result...counts down, starts the process, states 10% and then kicks back to the normal screen and says I have an update to install.

I tried updating the software to 2020.12 but after 10% it kicks out of the update and goes back to stating i have to update my software. After repeated tries, it keeps doing the same thing.