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J
22 months after purchase, Notified of HW3 upgrade
I totally agree, this was a fiasco and a complete customer relationship fail in my opinion. My update only took 19 months from delivery and also entailed multiple calls and many posts on SM in the meanwhile. I have no idea why there was no transparent process, nor why the priority was set so... -
J
I've loved Tesla for 7 years. But after years of abuse, I'm out
This is such an important issue and so critical for Tesla to get right. They are so product focused and are really failing at customer focus - despite having so many huge advantages to a traditional car company, most importantly a direct relationship with their customer. Tesla please listen to...