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I use Quickbooks Self-Employed which allows the mobile app to automatically track my mileage and then I can easily categorize business vs personal use using either the desktop or mobile app. I've been very happy with it so far. Regarding the kW/m consumed, I plan to just use my annual average...

Just as an aside, I have a 2017 Model X which had MCU1 and AP2.5 and I was eligible for the upgrade to MCU2 and HW3.0 by paying $2500. Here's the link showing vehicle eligibility - Infotainment Upgrade (scroll down to the Details section).

That's disappointing to see! I double-checked my invoice and confirmed that they did not charge me any labor, it was strictly $2500 plus tax. Good luck getting this resolved!

I picked up my MX this evening and it now has HW3 and MCU2, as hoped. Unfortunately because of social distancing I didn't have the opportunity to ask the service team anything about why I never received the email or why my vehicle was showing up as ineligible for the updates. I think one of my...

I agree! Glad they were able to get me in for a fix within a few days. Overall, I've been a little disappointed with the number of these types of problems I've had with my MX since I bought it. Although, I generally think of pre-2019 Tesla's as being in "beta" to some degree, although the price...

Quick update on my progress. Over the weekend I had my driver's side door latch actuator go out (I guess this is relatively common), so I modified my original appointment and reschedule from the original date of the 26th to the 13th. This morning they sent me an email confirming the appointment...

I'll post back when I know more. Unfortunately I received an update this morning that the HW3 hardware won't arrive at the SC until May 25th so they had to push out my appointment :(. That being said, I'm still happy that it's actually scheduled. Good luck on your end!

I agree it's confusing and seems disjointed on their end. The first 3 times I preemptively scheduled my upgrade and was denied they sent me the same response as your screenshot. When they open up the chat prior/during my repair I'll be asking them for further clarification on why I never...

I'm a long time lurker first time poster here, but I wanted to share my upgrade experience since I have a November 2017 Model X with MCU1 and AP2.5 FSD and FINALLY have my upgrade for MCU2/HW3 confirmed for Monday next week. I hadn't received any notification from Tesla that I was eligible for...