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I have the same problem and I have “maximize compatibility” selected. I’ve reset my phone and Tesla. No luck.

I bought the v4 Jeda pad and it has not worked since I bought it. I've written to Jeda Support 4 times. Sometimes they tell me to do things I have already done (even though you can see that if you read the whole thread) I'd advise you all to avoid this product. I'm trying to get a refund.

Mine is doing the same thing and I have an iPhone XS and it does not work with or without the case and does the exact same thing if plugged into a wall outlet so clearly it is the pad and not the USB ports in my Tesla