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The new auxilliary module that mounts to the door is not weather tight and gets water into it. This is the most common failure. Next would be how the hall effect sensor is attached and the glue can let go. The biggest issue is if it loses its initialization or programming you can't do this...

We charge $250.00 to install the hitch and $145.00 to install the wiring harness. The harness is additional. We recommend the one from Tekonsha that uses inductive pickups so there is no cutting or splicing in to the factory wiring.

You're 100% at tesla's mercy for how to fix this handle. You need to initialize using toolbox to get it to work properly. The paddle gear is the only thing that is serviceable from Evtuning.com

This is a calibration issue with the handle. It has to be "taught" where "in, out and open" are which requires toolbox to do this. So you're at the mercy of Tesla. It's possible the paddle gear has broken as the redesigned piece is still cast and still breaks the same way the older version do...