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Wow, thank you all for the awesome quick responses - what a warm welcome. Thanks!! Yeah, sorry I don't have any more details than what he gave me. I'll let him know to go down to the service center. Hopefully he'll be able to turn something up.

I am a very happy Tesla 3 owner, and have a couple of friends who have them as well. One of them recently had his broken into, and unfortunately he did not have Sentry mode activated. He said there were no signs of entry like broken glass or anything like that, he did get a police report, but...