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Do you have to call Home Charging Support to get the new firmware? I am on a replacement charger and still get 3 light after an hour or so of charging.

Tesla Home charging service 510-249-2490

FYI I received my replacement Gen 3 2 weeks ago and I had one hiccup with it on the 2nd charge I stoped 5% short of the 80% that I set it for. Then last week (Friday) I was down to 50% and started a charge, it quit after 1 1/2 hour and on the dash (Model S LR) I had a message "Unable to charge...

I received a replacement about 3 weeks ago with no noticeable problems until yesterday. I got message on app that the charger stop with a problem. It was set for 80% charge and quit around 75%? I had the3 blinking lights. I unplugged and finished the charge to 80% without further problems. I...

So far no problems with new charger however I have not had many charges over an hour.

I just received my replacement charger and will install later today. I will let you know how it works out.

Called Tesla this afternoon and they confirmed they would send a new charger before I returned the old one. However, they did not have a tracking number but was going to get back to me with one.

What did you do? I just received an email with a return label. It indicated that they wanted me to return the equipment and when they received it they would ship another one. Your return label and instructions are attached. Once we receive the item below, your replacement will be processed with...

I just received an email from Tesla with a return label, I appears that they want me to ship the old one back before they ship a new me a new one. I don’t think that will work for me. Has anyone else got this or done this? Complete Your Return Your return label and instructions are attached...

Can we access our car logs?

I did the same thing and had similar numbers.

After contacting Tesla home charging support they requested a short video of the wall charger blinking 3 red and a picture of the dash Powerwall Suport NA responded That they were escalating this to Tier 2 for review. I am wondering if this has anything to do with the length of the cable? I...

I have read through this thread and I am having the Sam problems as most. I installed 60amp circuit in my house $800 and bought the Gen 3 charger $500. I contacted Tesla after 1 week with the 3 red light Problem and they upgraded the firm ware to 0.8.58. I did not charge right away but Sunday I...