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The system decided that my premium Connectivity has expired. How do I convince them that it hasn't?

I was entering an intersection, the car to my left was trning right into the street I was on so I entered the intersection. Another car swung around the turning car and took off the fron foot or so of my car. I (or the car) stopped just at impact. The other car was probably speeding (he traveled...

We left Winston Salem on Sunday morning for a trip to visit in-laws in Blowing Rock, NC. I left with a 96% charge and arrived there with 42%. It's a 75 mile trip but a 2,500 foot increase in altitude. I found a local Charge Point to get topped off so left there to come home with about 92%. We...