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We are definitely thinking it’s some sort of suspension problem. The car is now sitting so low that we don’t even feel safe driving it anywhere- and when we try to raise the suspension nothing happens. We’re unsure what to do at this point

Yes it has air suspension

I’ve been hearing a loud knocking sound in my 2013 model S. It does not do it all the time, the last time it did it was 4 months ago. It lasts 15-20 seconds and then stops. I’ve included the YouTube link to the video of the sound. It comes from the front of the car. Does anybody have any ideas??