Search results

Brett, Re: Note 2. Yeah I agree with you. The more I think about it the more it seems like the off-schedule charging is a well-timed co-incidence.

One more thing I forgot to mention: The electricians told me there are lots of 3rd party components in GW1, while GW2 is done in-house. They also prefer working on GW1 because there is more room inside the cabinet.

<< UPDATE >> The repair has been completed. I will post the full timeline from failure (Aug. 21) to re-commissioning (Oct. 20) below. I learned a few additional details when the Tesla electricians made the repair. They had originally told me the failed component - the synchronizer - was in the...

Update to timeline: 9/19/20: Still no word on arrival of new synchronizer unit. Now at 30+ days with no backup.

I'm making this post to help other PW2 customers who might experience a similar failure with their PW2. The content below are all statements of fact. No ranting or complaining has been included. The one personal comment I'd like to make is this: I was well aware of the customer service...