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Thanks...I just finished with support and they said that my advisor has to put the car into the system first in order for me to gain access to the app. Tesla should state on the account page to download the app on delivery day. It's misleading when it directs you to watch the tutorial videos on...

Thanks for replying! I was so hoping that's all I needed to do, however it didn't work. Even tried on my wife's phone with a different provider. Anymore ideas?

Help! Delivery day is coming up for me and I get this error code when I try to log onto the app: method: getOnBoardingData() server failed to response. Is the server running? I know I have limited access until delivery but I should be seeing video tutorials and a welcome message. How do I fix...