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As a current customer service rep at a different company, it astounds me that customer service nowadays is judged more on "the customer getting what they want" rather than "is this a fair offer/compromise". Saying that Tesla is failing at customer service because you are upset (and possibly...

I think that believing that this is simply a PR issue is incorrect. As was said before, Tesla doesn't want an accident caused by a failure on an incorrectly repaired "salvaged" vehicle. I think they want to inspect it to ensure this fact, not make sure it's not an "eyesore". If you sell the...

Just adding some perspective... ... putting in these locations is a regulatory nightmare. If you knew all of the work that goes into placing one location, you'd be amazed that any exist at all. I haven't worked at Tesla for over a year, but I can still recall the first attempts. I am not...

I am pretty sure it all boils down to liability. Tesla has to be careful about non-sanctioned events. The simple fact that a Tesla Employee provided a handout about your group, or let your group use the facility, implies sanction. Now this is all well in good, and I am sure that your group is...

If Lemon Law refers to faults on one specific vehicle (not MAKE of vehicle, just (1) vehicle), why is there a list of other customers and the faults on their cars, even if they're similar? Those issues wouldn't matter at all in this case, would they? Just because others may have experienced...

I agree with waiting for details, but given the location the firefighters are looking, and that its been stated where the fire likely DIDN'T originate, the 12v system could be it. I agree with someone who posted early speculating on a sound system modification gone wrong. Aftermarket companies...

There are a lot of other components in the front of the car that could have caught fire with the right impact and damage. Seems a bit premature to call it a battery pack fire off the bat. If the pack were engulfed I think you'd see more of the car on fire, not just the front, especially since...

While not condoning the mix-up, I'm not sure it's time to worry. They're putting out a lot of cars, and if this a one off, it doesn't reflect on the whole QC process. I've been a part of vehicle quality checks before, and even the best laid plans, with multiple checks and balances, you'd be...

Hello everyone, First post here, but I can tell you I have been a lurker for quite some time :smile:. As an ex-customer service Tesla employee, I can tell you that I have a lot of experience from the other side of the fence. While I cannot condone nor do I think any of these stories are...