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4/15/21 Update: I received an email with instructions to contact Tesla. In less than 2 minutes I was on the line with a person, Taneesha (sp?). She was very receptive and helpful in performing a simple reset. 4/22/21 Update: Tesla service date was scheduled for today. I received an text from...

Yes, we have a powerwall. I did not log into the inverter. I just located the ip address assigned to the gateway by my dhcp server and sent an echo/ping request to see if it was up. The PTO process takes some time. I would imagine this process will become more efficient as the bigger picture...

4/15/21 Update: I received an email with instructions to contact Tesla. In less than 2 minutes I was on the line with a person, Taneesha (sp?). She was very receptive and helpful in performing a system reset. Unfortunately, the reset was not the solution, and after 24-hours I received a service...

4/12/21 Update: Ticket submitted 4/10/21. Text and email response from Tesla received 4/12/21. Notification to schedule a service date for inverter.

Received PTO a week ago. System was running fine until a few days ago when the app reported no production. I reinstalled the app and sent a ping to the gateway. Assumption is that the problem exists within the inverter. Submitted a ticket to Tesla and waiting for reply...