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Hi Hookups, Please read my recent reply to this thread. We are getting completely slammed with emails and calls (like a few hundred each a day) so we might have missed you. We are doing our best to reach everyone, but I hope my reply gives enough information to help you and other members out...

Hi all, Sorry for my absence from this thread for a bit. I've been extremely busy working on the supply chain. I haven't had time to read this thread but I am sure people are asking for updates regarding the arrival of inventory and when we're able to ship. So here's what I know, straight from...

Part of our R+D in creating our own solutions is also studying competitor solutions and finding their weaknesses to make an improved design that maximizes the strengths of all the options available. It costs us more per mat usually, but we make up for it in lower operating overhead with only 2...

1. Those photos are testing our ability to use a thicker mat that doesn't require you to flip the trunk floor in order to have the mat fit. I am not sure the Tesmanian version covers the gap caused by the 3rd row being lowered, but the photos I saw of their 3rd row solution doesn't appear to do...

You got us! It's a grand conspiracy just to piss you off and have you nitpick and complain on every post I make because me and Jason are on a yacht from our scam product presales that are totally fake. Foiled again by Wabsa! Wait, are you the guy that only once contacted us to demand more money...

Thank you for your feedback! Also interesting about a different set having a better fit. I will note this!

Yeah I just noticed this as well thanks to you. Thanks for bringing it to my attention NEM.

I acted as such because I have almost zero other reports of anything similar to your issue I am not sure what you want me to do, as I originally looked into it by grabbing a few random units and checking a couple show cars at random tesla stores in my city to see if maybe something was off with...

Hmm. I am not aware of any widespread issues with lip gaps, etc. If you would like me to check in on that, I am happy to do so, but I need more than a handful of data points from the hundreds to thousands of mats delivered to be able to do such a thing. If I cannot recreate the issue being...

Yep. Just to make sure it wasn't some other error, we had a shipment air-mailed to Jason and he is going to personally be sending out the replacements to everyone. I believe they are already awaiting delivery as I had to approve a customs release for air cargo the other day.

More than likely, and I believe I have said this previously on many occasions, your tesla may be one of the few that suffer from quality control issues. If our mats did not fit properly in general, we'd be seeing a thousand orders getting refunded. So far, we've had maybe a 4% return rate...

Oh nice to see! Any recommendations on how to make the process/product better? Maybe we should include one of those leveling bubble things?

That's up to the processor, might take up to 30 days I'd guess.

Of course. Just email Jason.

Sorry, I was sick with pneumonia for the past few weeks. Still kind of out of it but getting back into the rhythm. Can you explain what is poor about your fit? Did you email me and Jason regarding this issue?

I have heard a number of solutions floating around on how to counter the creasing. Glad to hear they fit well. It's really hard to say what causes some cars to have more gaps while others have a solid fit beyond manufacturing tolerances on the cars themselves. Since our mats are mass produced...

Hey all, just wanted to give a heads up that I am under the weather with a moderate fever since saturday and might be slow to respond or reach back to people via/email, etc as I'm trying to stay in bed and rest up. Last couple weeks have done a number on me I guess!

Got you right now.

Yeah we're really stumped on why some people are getting incorrect frunks but we're going to either get everyone with the wrong frunks to swap (at our cost ofc!) or send new ones. For now, just keep the current ones to offer some protection until we figure the best solution.

Pm me your order info. Thanks!

Your fit is definitely a bit off. Did you already email me with your packing slip and what year/make your tesla is?

That's weird. You should be wave 1 then. PM me your info so I can look.

Yes we will do that, but please note that wave 2 orders were only up in late june to july. There shouldn't be anyone who preordered wave 2 for more than a couple weeks.

Not so fast, Mr. Freeman.

Pm'd

I think the right thing to do will be either to convert all pre-orders to current orders and anyone who can't get fulfilled will be given a full refund. We will still make our next wave and throw out pre-arrival discounts as they are on the way, just not the kind of discounts given for the...

Interesting idea actually. I have been considering it to give me less stress. If wave 1 preorder people are cool with others getting their same deal with less waiting, I am cool with it personally. However, I am not sure every single wave 2 preorder can be fulfilled with current stock. So our...

See I think you are actually a very rational person. The alibaba suggestions kinda felt like an attack, but the more I hear from you, the more I *get it*. Anyways, if you have a minute, give me a call and I'd love to hear your input in real time. Up to you! I think I need someone that isn't as...

I honestly would like you to call me. I think we're actually on the same page with things but aren't approaching them right.

Jason has a good idea with the phone call thing, so I made a google voice if anyone needs to call me directly as well. 916-633-1371 I also have not seen any issues fixed when I aired them privately, hence my need to make them public in some situations related to things that impact the our...

Yeah so the routine is he calls me asking for advice. I give advice, he goes off and ignores all advice without telling me anything, then comes back when there is an issue asking me how I would fix it. That's pretty much the dynamic. I ask him to text me updates on what he's doing before he does...

Weird how he says they are arriving faster than possible when he wants a sale.... or if he has a sale, they are arriving later to get extra. 🤦‍♂️🤦‍♂️🤦‍♂️ He did call me the other day boasting he "converted preorders to retail" so I guess this is what he was doing.

Was this an official email or a reply email to a request? Someone said "wait until october or pay us!" basically? First, we're starting the process this week for manufacturing wave 2. We expect it to go much faster this time around as well. October is a pretty big stretch, and would sound like a...

pm'd.

Might not hurt to try folding them the opposite way as well?

I believe it will start in Q3 and be shipped in late Q3, maybe early October from our factory depending on factors of course. The goal is to be available for purchase immediately in time for holiday season, which is a huge deal for us.

Just checked, as far as I am aware, you are receiving 1 product. I will PM you the tracking.

I am not Jason. I think we just spoke via Email. Okay fair enough, I can issue you a refund.

Yes, I have strong belief in production on the 3rd rows starting in that timeframe barring any major issues. The 3rd row mat wasn't going to be amazingly expensive so it's not like you're going to receive a huge refund on the preorder, but we can come up with a fair discount based off of not...

@tshields Care to explain to the class?

Welp, Jason Stein is ..... wrong. I have people asking me why I keep saying Jason was messing up and why I am being hard on him. Here's a literal quote of him being wrong repeatedly. Anyways, I'm here to fix any issues made. @OnlyOnly0613 , what would you like me to do. I can give you a full...

Hi Freddy, I am confused. It says order cancelled, but you are saying you weren't fulfilled. Did you reach out to me? Did you simply not get your money refunded after cancelling? I am not exactly sure what you are asking me to do here, but I will check your order number now and see what's going on.

Actually, it's the money left over (the very very limited money left over) and any additional capital raised (ie out of our own pockets) once we finish fulfilling all of the wave 1 preorders. I personally placed over $30,000 of extra capital out of my pocket and into our reserves account to...

Yes, we are actually going to be deploying funds to our factory once Jason returns, and everything should be good to go!

I haven't tried it yet but will experiment with that! Maybe also a hair dryer or something?

Haha, well.... 🙃 If anyone needs properly submitted orders, don't forget to email INFO, not support.

We're addressing that issue with fulfillment and they are proposing solutions. I will speak with our factory to see if there may be a trick to fix the crease.

Honestly I chalk it up to Tesla manufacturing variances. No two Tesla measure the same, like snowflakes or something. But if enough people message me with a similar area of issue, maybe I can reverse trace the production dates and figure a solution for those specific models?

Once all our current orders are finished shipping I can work with Jason to update the website to be a lot smarter with the preorder system. We also now have free capital (now that we know the inventory didn't catch fire on the pacific or anything) to actually invest in a properly functioning...

Could very well be the case. I am currently so swamped I have barely left my house, or I would be able to do a more thorough testing of this. Once I get through every order and customer request and get some breathing room I will investigate potential reasons. I only have so many hours in the day...