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I had the same issue in Santa Cruz. Despite the Solar Roof being approved by the State Fire Marshall and the County Fire Marshall, the city fire department wouldn’t approve. They wanted Tesla to install a sacrificial solar roof at their training facility so they could walk on it, cut through it...

I’m glad to hear that the lucky ones got good service and timely installations. Hopefully, this will become universal for all customers. If/ when it does, I may renew my order and get a Solar Roof of my own. Keep those success stories coming!

I finally got my refund, but it took some effort and waiting. After repeated attempts to contact Tesla through their refund website, with no reply, I finally had to wade through my past emails to find a customer service rep who has been responsive. This guy did reply, and told me that there had...

I got an email from a “Sr. Manager, Resi Energy Customer Relations”, informing me that Tesla is now accepting the original terms of my solar roof contract (signed Dec 2019). He asked that we talk on the phone so he could explain the offer and hear about my experiences dealing with Tesla Energy...

Really??? You guys are turning this thread into a discussion of gym memberships? I thought we were discussing Tesla’s big price increase on solar roofs, and the consequences of what’s followed.

I too cancelled my contract due to the huge price increase imposed, after we had a legally binding construction agreement signed by both parties. I have filed a complaint with the California Contractors State Licensing Board, asking that they suspend Tesla’s contracting license for breach of...

Due to the huge price increase, I canceled my contract, as they offered. I am awaiting the refund of my $1000 deposit. It has now been a couple of months with no action. Has anyone else has this problem?

Much as I would like to cause Tesla Solar Roof to spend a lot on lawyers trying to defend their arbitrary and capricious behavior (huge sudden increases to the prices of signed contracts), I have concluded that they cannot offer me any remedy that I would want (other than punitive damages).” I...

I’m interested in also taking them to arbitration. Keep us posted in how it goes.

Yes, I’ve also filled an FTC complaint (10 minutes filling out online form) and signed the petition. The more people who do these things, the more noise and bad publicity we make.

I would cancel my Tesla Contract now, and be done with their arrogant business practices, but I’m going to wait a couple of weeks to see if all the negative publicity has an effect and makes them straighten up.

I've been dealing with Tesla about my solar roof system design for two years now. I'm an architect so I'm used to dealing with the trades and contractors. The Tesla people, while polite and attempting to be helpful, were semi-competent at best. And the company policies were arrogant and...

I too have been hit with a big (34%) price increase for a system that was already under a signed contract, permitted, installation scheduled. I paid my deposit in mid 2019, took time off to let three different semi-competent onsite surveyors document my roof, went through three design iterations...