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Thanks. Ah I see, so it's a system change based on old pricing.

Was there any lead up to this? Meaning were there any escalations you did (in terms of complaints/arbitration) or was it out of the blue?

Good to hear they are moving things in the right direction for you. In case of a new contract, please note that Section 2 will probably reflect an updated phrasing, to the effect of them changing the Contract price for "any unforeseen conditions" as opposed to the original contracts which had...

Did anybody else get this in email/text? "Your Solar Roof Project is Pending Cancellation Previous attempts to contact you have been unsuccessful. Your project has items that require your attention. If these items are not completed by <mm/dd/yyy>, we will accept this as acknowledgement that you...

Totally agree. This is not just another solar product. It is different. Making the decision to invest in this product also meant making multiple other contingent decisions in that vein. The argument that "you would have done this anyway for a solar upgrade" isn't valid. Solid advice on the...

I'm curious to hear from anyone who has begun the process of arbitration. Without divulging too many specifics, can they share something about the process and their experience so far?

I agree. But to be fair, winfield's intention was probably to just remind folks to stay mindful about the extent to which they talk about specifics. We aren't really anonymous anywhere.

Disclaimer: I am not a lawyer, please consult your attorney. If you and Tesla have tried to resolve this in good-faith and are at an impasse. It is possible to skip the 60 days. Again, please check for your specific situation.

Yes, Tesla should be paying for everything here according to my contract. It was $200.

100%. Just a heads up, I started the process of arbitration already. Either the process looks severely flawed or the person explaining things to me doesn't have a clue: After filing the arbitration, the process indicates: 1. An intake team has to verify that all filing requirements are met...

Wow! Simply wow! They will do an assessment and definitely increase the solar roof area by 10%, and by doing that: 1. They can now satisfy this part of the "Contract Price" section in their purchase agreement to justify the overall price increase. "causes a change to the solar portion of your...

Yeah, it might end up that way. In arbitration, Tesla will shoot down anything/everything you show as damage, since their product has not being installed yet. Homeowners will need to fight tooth and nail for every penny of damage! For some of the posters on this forum: Yes, there are valid...

Yes, it is still a valid question. Let's say that your energy needs required a 10kW system. The design that would give you that with a solar roof and solar panels will not be identical. Because, they are not equivalent products in terms of how they integrate with your roof structure. Primary...

Yeah, the trees part is iffy for sure. But the point is solar roof and solar panels are not equivalent products. Solar roof is being marketed as a fully integrated solution and is not just an alternative to solar panel. Believe it or not, there are HOAs out there who don't allow solar panels to...

This sounds like good news, but I still think this is a dual edged sword. The time it will take for the judge to certify this as a class-action can be many months away. Meanwhile, some homeowners are stranded in the middle of a remodel/new build without a roof. I am doubtful if everyone's...

Let's not justify and try to rationalize one company's bad behavior by quoting another company's worse behavior.

Not that simple. Tesla specified: 1. What type of skylights (curb mount VS deck mount), specific curb heights to adhere to. 2. Gutter systems compatibility. Don't use Copper gutters So, let's make our assertions based on facts.

Yup exactly!

Yes, they did. That's the preparation I am talking about. Main electrical line, skylight replacements etc. In case of partial remodel and extensions, they asked that you install temporary plywood decking on a new roof areas, before they even come onsite. Once they do go ahead with install, they...

I agree. I think the focus should be the customer cannot pay for Tesla's mistakes, which are neither a function of the installation location or an unforeseen circumstance. They must have known internally, that they messed up for some time while still signing new contracts.

That's not how projects work in the real world. Everything cannot be bottlenecked on finishing the install of your solar roof/panels. There are probably 4-5 sub-contractors to do different things and that work needs to be scheduled. Especially in a pandemic world where lead times are 12-16 weeks...

@jimm01 Exactly. These complexities didn't develop overnight. This must have been an internal discussion for more than a year, while they kept signing contracts and doing permits with customers. There must have been a point where their head of business operations would have brought this up as a...

I am speaking about the people who have done much more than the $100 deposit. And it's high time to start treating Tesla like the big corporation that it is, and not a startup, as much as they would like their engineering side to operate like that. And the larger point, being that, as a business...

Yes, I can see that happening. But that in itself doesn't de-legitimize the concerns of others who did their due-diligence before getting into this.

Pretty big assumptions for a fully grown adult there. What makes you think folks on this forum are acting "entitled" because they filled an online form and put a $100 deposit and did "zero work"? This is not a preorder for some gimmick on kickstarter that didn't pan out. If you care to read the...

Yes, that is definitely a possibility in theory, on the "why" Tesla is doing this, and "how" it could wash its hands off the affair. But, you have a bunch of homeowners here who signed perfectly legit contracts, Tesla even got the permitting done before they came up with this poor stunt. That's...

Yup. And this public admission by Elon about their mistakes in pricing wouldn't help. https://www.entrepreneur.com/article/370528

FWIW: CA Contractor State License Board actually called me to answer some questions I had. They will be calling me back to get a verbal statement on the matter. I'm delightfully surprised that someone actually called me back! I understand they are not going to represent me individually etc, but...

Very insightful, thanks! Speaking to my attorney friends, CA does seem to have similar protections, and I have been advised to start arbitration asap. In my case, I have made significant decisions and investments for my project banking on the existence of a solar roof. They cannot weasel out of...

A legal notice will help them clear out that backlog. :) A complaint acknowledgment from Contractor State License Board, FTC, Attorney general, BBB might also do the trick. It's in their best interest to drag this out, nothing will move till we escalate.

Show them "Section 2" of the agreement where it mentions the "Contract price". There has to be some limit to this bullshit.

I'm curious to hear what other folks are doing ? Waiting on without signing the new contracts? Accepting a powerwall and moving along or just plain canceling?

Agreed. The class-action isn't a slam dunk. Tesla, I think would actually prefer dragging this out with a class-action claims. Meanwhile, their strategy will be to buy time and water down the number of folks affected. In my mind, there are four buckets of customers here to deal with for Tesla...

Since there were some comments about looking up past complaints about Tesla. There are multiple entities here. "Tesla Inc." Lic #949283 "Tesla Energy" Lic#888104. My CA CSLB complaint was filed against "Tesla Inc." Lic #949283. I thought I screwed up filing against the wrong entity. But...

Let them know that contracts don't work that way :) And file complaints with 1. State Attorney General 2. State Contractor License Board 3. BBB 4. FTC And send them a message that you have done so.

Update: CA Contractor State License Board got back to me, saying they have notified Tesla and asked for them to resolve the matter with me within 7 days.

Is there a CA class action law suit already?

It comes down to the contract terms, which clearly states they can change prices due to "unforeseen circumstances at the installation location". The key here is "...installation location". Labor costs, material costs, time, training, supply-demand are not a factor of the "installation location"...

In addition to these, I have also submitted a request for a meeting with Rep Katie Porter (CA-45). You can do it here: https://porter.house.gov/contact/scheduling-request.htm Rep. Katie Porter is known for her strong positions and advocacy for consumer protection...

I am curious to hear your point of view on how these type of cases typically get handled/resolved. How can Tesla afford to have such a callous attitude? is it because they somehow know they will get away with it?

Filed a BBB.org complaint as well.

This ^. We can't let them get away with it. You cannot pretend that was just an estimate. Ditto! 1. Submitted a CSLB complaint. 2. Reported fraud with FTC (ReportFraud.ftc.gov) 3. Please sign and spread this petition (Sign the Petition)

Another step to follow for folks in CA is to complain with the CONTRACTORS STATE LICENSE BOARD. https://www.cslb.ca.gov/Resources/FormsAndApplications/SolarComplaintForm.pdf

Update: The rep calls me today and asks if I had any more questions about the new offer (17k increase, 1 power wall free). He tells me "there is no path for further escalation, and his manager "moved" to another department. The manager's replacement is "out sick" until a TBD date." My god, the...

I'm a Model X owner and I have been very happy with the car and my interactions with service personnel. They seem to want to take the extra step and make things right for the customer. So, this experience with Solar has been an eye-opener for sure.

I have been going back and forth with them. They are maintaining their responses along the lines of "Your project was re-evaluated and priced accordingly. There is no further path for escalation". What a load of BS!

My project got affected by the pricing hike (47k -> 65k). I have held back on accepting the new contract. I asked them to state clearly if there were able to honor the original price contract in email. If the answer is yes, then they should either absorb this cost increase OR allow the...