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Let me provide an update. An inverter showed up last week. Not sure how it got from a not shipped status to received. They called on Monday for installation on Tuesday. I had asked him to insure Zigbee was working so I could get SolarEdge data and he said Tesla does not support SolarEdge data...

My system has been down since January 23,2022. Probably more than 50 calls with an average wait time of 30 minutes. Misinformation, lack of information, lies, refusal of support and no prioritization for customer situation severity. Lack of parts and no sevice strategy in general. An example of...

The other consideration is the terms of the contract between Tesla and SolarEdge. I would guess that SolarEdge diminished the importance of Tesla as an account when Tesla dropped SolarEdge. Tesla still should have made arrangements to continue support even if they had to swap out the brand...

I file a complaint with BBB and Tesla did not respond Othman to say they are addressing the issue. I did not accept and the complaint got closed out as unresolved and will remain on the Tesla profile. I also requested help from the States Attorney General’s office and the distributed it to two...

Field Replaceable Units: I have been in technology fo a very very long time. As part of a product introduction there had to be a plan to be able to replace defective components on day one of shipping. I have been told directly by many Tesla people that Tesla has made a decision not to stock...

Looks like my other inverter is having problems. This would be a 4th SolarEdge failure this year

I paying a monthly electric bill. System was purchased at installation.

Outage since January continues. 3 failed inverters. Tesla does not care. They are taking advantage of the customers. The only way to do anything is with a lawyer and in most cases cost more thane the whole system. This is not ethical business.

My system has been down since January. They do not care. Get a lawyer.

I want to give you all an update. A few weeks ago, I was told my SolarEdge inverter replacement (3rd this year) finally arrived to the warehouse. After struggling to get it scheduled, and then rescheduled, they arrived today. As the tech, who I very much respect, walked up the driveway, he...

Got notified by Tesla that they had an inverter for and gave me a date of a month out. My response was that I will expect them on Thursday. My outage started in January. And I expect some priority.

Rolling with the punches with Tesla is a one sided event. I am still sitting on a solar outage that began in January. Servicing is not important to Tesla once they have your money. At least for the solar division.

My system was installed in 2019. As I understand, this vintage of SolarEdge inverters has been built with bad capacitors. I told the majority of these inverters will fail as it is only a matter of time before the capacitors are unable to handle surges. Both SolarEdge and Tesla were aware of...

You are correct. The optimizer will need to replaced and some wiring changes will need to be made. I questioned an install team on this aspect, when I saw them during an install, and talked to them about this change. Work yes, but definitely not something that is out of the question. This...

Tesla has the ability to resolve the issue by replacing the inverters with a different brand. My agreement is with Tesla, not SolarEdge. Tesla has acknowledged to possibility of replacing the SolarEdge inverters, but they choose not to. At one point, they quoted the contract stated that any...

Update: 3 SolarEdge inverters failed since January. 1 of the replacements is intermittent. No outlook on the 10K that is down. Net: down since January with no outlook as to when the system will be restored. Consulted attorney and this is clear breach of contract but the cost to pursue...

One inverter down since January. Replaced in April and failed immediately. Second inverter failed Saturday. Today both are down I checked my warranty and it covers the entire system for 20 years and can not remember why but there is an addendum adding 5 years. I do have a production guarantee...

The original inverter was a SE5000H with a display . It was replaced in April 2022 with another SE5000H without a display. I was told the updated version no longer had a display and were to be significantly more reliable. When I purchased the system they said SolarEdge was an upgrade because...

My system has 2 SolarEdge inverters. The first one went down in January with a 18XB7 error. They said a replacement was required. In late April they installed the replacement that failed immediately with the same error. Still waiting for the replacement for the replacement. Saturday my second...

I went to add the new information to the spreadsheet but someone beat me to it....Thank you.

Day 487 VIN 3449XX OOD 01/27/21 LR/5 seat/Blue/cream/20/no FSD EDD 06/19 - 23, Tampa My EDD went from Dec ‘22-Apr ‘23 to 6/15-7/6 and sat there for a couple of weeks. I have been checking constantly throughout every day and finally there it was at 7:30 PM EST. Not sure what I will do with all...

What is you order details. I am also Tampa with OOD January 2021. LR, 5 seat, 20”, blue/cream. EDD still July.

Day 453, LR, 19, 5 seat, blue/cream, central Florida: still July. I think it might be lost in space. Had a date range for a couple of days in February but moved back to July where it seems to have nested.

My experience with a 2021 M3 is TACC works acceptable on highway but on two lane roads it is not usable. Even worse on two lane roads at night. Service was unable to make any progress and basically said wait for a software update. I asked for a bypass to be able to convert to traditional...

Back to July for my 5 seater.

January 2021 order date, 5 seat, white/cream, 20”. Date range today: 3/25-31, no VIN, central Florida.

I got an M3 in September as I wait for a MX. I live in a rural area of Florida and travel two lane roads with 60 MPH speed limit. I have phantom braking with almost every on coming tractor trailer. Only exceptions are if my speed is being controlled by the car in front of me or the oncoming...

Just got the “call”. January order, LR/5/white/cream/20”. Declined 6 seat configuration. Caller from Tesla Nevada, 725 area code.

January order: April—>September—> blank today. LR/white/cream/5seat/20”