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Wow, not sure the analysis was necessary. The post seems to be getting plenty of help from everyone except Tesla before your critique. I think it was obvious that they were looking for advice when they asked for “help”

We recently received our third Tesla so we are not new to the company or cars. We were hoping that the Company would have improved its service since our first car 3 years ago. Our past problems include delivery QA issues, confirming appointments and not showing up, and a serious lack of...