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This is a known software bug by Tesla. I was informed a fix to update has not been scheduled.

I'm waiting 3 weeks now for body part trim piece that has been back ordered. Any advice on how to best escalate with Tesla. Does not appear to be any human touch point to obtain information

Thanks for the assistance and quick response to several questions raised. I always navigated to supercharger location and battery was below 15% on all occasions. Weather was hot - low 90's and AC was running. While at most all charging stations I was either the only car or just one or two...

i recently returned from a 2000+ mile trip and was surprised by amount of time spent at superchargers. I never was not able to charge near the stated 150kW or 250kW and after connecting power was rapidly stepped-down 60-80kW 5-10 minutes after charging commenced. Given long distance of travel...