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Were you able to fix the issue? I have the same problem and have tried the following: Reset using scroll wheels. Disconnecting and reconnecting to WiFi. Changing WiFi from guest to regular network.

Thanks for the information. I don't have a Tesla Gateway. Is that something I need if I don't have a powerwall? I only have a Tesla Inverter that is mounted outside. I have an eero mesh system and I believe the SSID is the same and not configurable. It's "supposed" to be smart and select...

A Tesla energy customer rep emailed me and said that I needed to connect my inverter to my home Wi-Fi because Tesla cannot see that my inverter is connected to their system. The problem is that my inverter is already connected to my home Wi-Fi. The rep emailed me instructions on how to change...

I don't know if it is coincidence or not, but my redesign was completed a couple of hours after posting here. Things moved pretty faster after that. Permitting was completed and I have an install date scheduled for early November. Hoping things go smoothly from now on.

You got lucky that it only took them a couple of days to update your design after making the request. I'm 4 weeks in from my initial request and them responding that they will work on it.

My redesign request has been submitted, but it is taking them a long time to make changes. I texted last week and the rep said they were escalating the request as the time frame for the redesign exceeded their initial estimate of 2-3 weeks. It's been 1 week since escalation and I haven't seen a...

I'm requesting all panels be placed on the south side of my roof. For some reason, they have placed 6 panels on the west side of my roof. I'm confident all panels would fit because I have received multiple other quotes with all panels on the south side.

How long did it take for Tesla to come back to you during the iterations during design? I'm 4 weeks into requesting an initial design change and am still waiting for them to come back to me. My fear is that each change will result in a 4-5 week wait.

Did you end up selecting cash for now? I want to finance the car, but the expected delivery date is 5-6 months out, so I'm not sure what to do.