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Also from the owners manual: Note The phone number is also available by touching Controls > Service.

Rather than rely solely on Tesla assistance, do you have access to any other breakdown insurance that’s valid in France? From the Tesla owners manual the France roadside assistance number is copied below: France Local: 09 70 73 08 50

Brighton parking is nightmarishly expensive let alone trying to find some with EV charging. Try the JustPark app and filter for EV charging. Otherwise try topping up at Gridserve at the Pease Pottage services or the bp pulse on way there or back if you are travelling via the M23. Won’t be the...

My local tyre place did my wheel alignment for around £100. You don’t need the service centre to do this work.

Check the Bluetooth and Location settings for the iOS Tesla app - settings should be as shown attached.

Hope that you are safe and the vehicle gets recovered soon and the motor issue resolved quickly. It’s very frustrating when these things happen, particularly as you have only had the vehicle for not much more than a year.

Raise a formal complaint with your insurer. They (rather than their contractor Enterprise) are ultimately responsible for the repairs to your vehicle.

Well done for researching before parking and therefore knowing that charging fees included parking. Was it a Penalty Charge Notice or a Parking Charge Notice? As the PCN was issued arguably negligently did you try and claim any costs?

With all the potholes my MYLR needs wheel alignment checking. I have found it very difficult to get an independent garage to do this as they say they haven’t got the settings and cameras need resetting afterwards. Any advice on getting wheel alignment checked? Is it possible to do the reset...

Yes I can help. I’m in HH and have a Model Y

Nearby the phone should connect via Bluetooth and a card via the chip in the card. The Tesla agent can only see the location via the mobile network. If the signal is poor then the vehicle is likely to be showing as offline.

What makes you think she might not get back? If her phone is paired with the car or she has a card key it’s likely that all will be ok.

Is it possible the car is in an area of no or very weak phone signal? The problem may resolve itself when the phone signal is restored to the car. If that’s not the case, you may need to try and delete and then again pair your phone with the car at your next opportunity.

As you have found, you still have to tax the vehicle even as it’s at zero cost. (Wish income tax was at 0% 🙂). You will need to do the tax by/on the 31st Jan as that is when it runs out.

With Octopus Intelligent It’s normal for the car to start charging as soon as you connect it. However it should stop charging after a few mins without you having to change any other settings in the Tesla or the Ohme app. At that point (or after 5pm) the charging schedule should be visible under...

Unless it’s a legal requirement, the decision to purchase insurance is a lot about peace of mind. I did buy some gap insurance for my MY. Note that it can be difficult to get vehicle replacement gap insurance because - not all insurers offer this because vehicle features change all the time so...

Very frustrating, but take a breath! It may take a time, but there are things that you can do or try to sort this out. - Keep negotiating as they might move from their initial response. If not raise a formal complaint. - Make sure that you calculate / evidence the amount you believe that you...

Yes Tesla made a registration error on my MY and had to correct from Saloon to MPV on the registration document. The problem was the new V5C came out of the blue and I only received an explanation letter from Tesla via the DVLA afterwards.

To what extent did you read the full article the link to which you posted? Situations like this are rare, but however careful people are they can occur. I'm sure that Tesla and/or their insurers will put things right now that the liability has been officially established through the Police report.

The V5C only shows the registered keeper who is not necessarily the owner. The V5 certificate specifically states ‘THIS DOCUMENT IS NOT PROOF OF OWNERSHIP’. So I would definitely not give a copy of the V5C because it doesn’t actually provide the information that the potential buyer is looking...

If you have an iPhone consider investing £29 in an Apple AirTag. It’s small and easy to hide in the vehicle and makes an excellent and inexpensive tracker device.

It’s probably a six of one and half a dozen of the other answer to this. Any excess wear and tear should ideally be assessed by the lease company against British Vehicle Rental and Leasing Association's (BVRLA) published guidelines. If you think any excess charges are wrong, you should first...

I think the level of the damage is such that unfortunately you will need to replace the car 🤣🤣🤣

Have a look at the Intelligent Octopus FAQ screenshot attached

Have a look at this link. The Intelligent tariff only works with some EVs and Octopus can control the charging period. In return you get 6 hours of the cheaper rate. So I use this to top up my solar battery during the night, probably more useful in the winter than the summer.

Everyone’s situation is different and the best advice will be specific to your own situation. If you are ready or due to change your car then certainly consider an EV if you can charge at home particularly at cheaper rates. If it’s a company vehicle then you also get much lower benefit in kind...

Come to some sort of financial arrangement with the neighbour adjacent to your garage, to access their electric supply somehow with you paying for use plus a bit more for the access?

For general information on claiming on car insurance see: Vehicle insurance – making a claim if you’re in an accident Your own car insurance policy should also have some information on what will happen in your situation. Unless you get the repair the work done yourself and claim the cost back...

Thanks for taking the time to make this posting and setting the information out very clearly. The six hours of electricity at 7.5p/KWh is attractive - but I can't be sure that I would be better of overall as the IO standard rate is about 5p/KWh higher than my current Shell Energy rate.

No regrets whatsoever! 🙂🙂🙂

This must be a very frustrating situation and the more Teslas there are on the road whilst there are windscreen supply issue, the situation may only get worse. You probably can't influence the global supply chain issues but you can negotiate with your insurance company. My suggestion is that...

Update - following another reader’s suggestion I contacted the MD of LeasePlan in the UK via LinkedIn. Within a day a member of his team rang me to get more details and promised to do a full investigation. They obviously have understood the severity of the security issue.

Thanks. I did call LeasePlan but gave up after being on hold for 30 mins so sent an email to customer services to which no reply. Tesla resolved it when they realised it was a reputation issue for them as much as the lease company. May try a complaint to Petra though!

In February I returned a lease car to the lease company (LeasePlan) and was surprised when the car was still showing up in my Tesla app although it was not connected. A few weeks later, once the car had a new owner and/or driver the car became live again in my app and was sharing details as to...

My thoughts... 1) Teslas are designed from the ground up as EVs whereas many other EVs are modified versions of ICE models. 2) Beautiful simplicity inside; you realise that you don't need all those buttons and dials of conventional cars. 3) The supercharger network. 4) Last but certainly not the...

Unfortunately if the tracking is out then this can lead to uneven wear and earlier than expected tyre replacement. Given the state of roads these days and the number of potholes, it would be surprising if the tracking was not out of alignment.

This sounds like a parking charge notice which relies on a contract with terms and conditions. The organisation demanding the parking charge however, has to make the contract terms and conditions available and clear. I suggest you contact Citizens Advice to see if they can give you some free...

Maybe one of the companies on the Tesla Owners UK supplier list might help? Supplier Directory - Tesla Owners UK

Not getting it right now. However it might be related to a software update which came through today. If owners are downloading and installing this it might be a reason the servers are slower than usual.

I had something similar with the car being offline for a few hours today and also the eCall notification. I wonder whether there has been a wider issue with connections to the Tesla ssrver(s). In the end I tried a hard reboot which restored the online connection so that I could see the...

If the battery is fully charged then there is nowhere for the regen electricity to go. Could this be the issue?

@teaston - This list is great; well done. Keep up the good work! :)

It's a very personal decision. You can compare options until the cows come home so go for what you will enjoy. I have had a 2020 M3 LR and it was excellent. I didn't particularly like the Model S loan car I got when my M3 was in for some minor warranty work. I have very recently moved to a...

Check that the Hypervolt charging connector is properly connected to the car. Also try doing a full reboot of the car?

Unfortunately I don’t have the problem of two different teslas in the stable! Have you tried in the App going to Security and then Add Driver to generate an invitation for the other person to access the vehicle?

If you go to the profile settings of your Tesla account, there is an option to set up up Multi-Factor authentication. Whilst the email you received looks genuine, I would recommend making any changes from within your account rather than clicking on links in emails.

After a challenge Leaseplan accepted that at least some of the items were fair wear and tear according to the official guidelines.

They wanted to charge for scuffed wheel rims (note - aero covers don’t fully protect the wheel rims) and various scratches - front and back bumpers, sill, boot lid and rear quarter panel.

When I handed my M3 back to Leaseplan they did (as expected) a fairly lengthy inspection of the final condition of the vehicle. A few days later I got an invoice for excess wear and tear charges, much higher than I was expecting and which I didn’t think were reasonable. I complained to...

I switched from a 2020 M3 LR to a 2022 MY LR and am delighted with the move. The MY is (in my view) more comfortable than the M3, easier to get into and out of, and the higher driving position is excellent. No complaints at all about performance. There’s always the option to buy the...