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I am not impressed by my customer service experience either. I would email her back asking her to call me to discuss, she would only email me back. I try calling the Vaughan location and I never received a callback, only an email.
I ordered my MYLR July 24. Just got the email last week with my VIN. Picking it up in Vaughan Dec 1. Finally!
Went with white exterior, black interior, Gemini wheels, no FSD, no tow.