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The annoying thing for me is I don't have premium connectivity (we only sign up for it in months where we're doing a lot of travelling) and instead of letting me switch radio stations it just takes me to the "you don't have Premium Connectivity enabled" screen. I guess I will try to remove the...

The trick is that the Tesla Wall Connector is not a vehicle, it's an energy product. I just called them today (at the above number) and got a callback within 30 minutes. Oddly when I call them, my phone says it's Solar City I'm calling, not Tesla, but it really is their number.

I've had the same message several times over several months (once in August, once in October, three times in the last week) and I think I've finally figured out what causes it, for me. There are two factors that seem to contribute: 1) Cold damp/wet weather 2) Pulling the charging cable too hard...