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It says specifically "In Service". The notification Icon says "Service - Update from your service team". When I click on that it simply loads the normal service menu with no chat ability or update. I too can see the location of the car and it hasn't moved from the parking lot of the dealer.

I drove my brand-new Plaid off the lot and within a few short miles I pulled into a gas station to get coffee and the rear right tire wall punctured on the entrance curb. I called roadside assistance, quick response and tow to nearest dealer which is an hour away. I didn't go with them since I...