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Last thought on this: iPhones separate ringer volume from audio volume. So if it’s not what I relayed here, it’s that he has to adjust ringer volume vs audio volume.

Both running iPhone. But I think I found it: it happens while he’s playing audio through phone via Bluetooth. My suggestion was that his PHONE volume is low, and so therefore in order to hear the music the CAR volume (speaker volume) is up high. So when he gets a call and the phone sends the...

A neighbor shared this with me this morning….incoming calls create a loud, alarming alert sound that startles him every time. But on my M3LR (same car, same year) an incoming call creates a soft “tone” twice, and then stops (even before I tap to answer). The PHONE will continue ringing, but...