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Hi @Pelican_Auto, I can’t upload videos from my phone, but if you want to send me a good email address, I’m happy to send them to you.

Sorry to hear you’re having the same issue! I’ve been given the advice (not by Hansshow) to adjust the latch or even reverse the struts so the end with the wire is reversed from what the instructions say to do. But I haven’t taken any actions yet. By gently pushing down on the hood as it...

@RRichie how are you contacting them? I’ve tried the Hansshow Whats App and through FB messenger and neither one has had a response.

I just installed the Hansshow V5 power frunk to my 2021 model Y, but am having a problem. The fronk opens perfectly, but I think the struts are too long and the fronk doesn’t lower far enough to catch the latch and close. Anyone else have that problem?