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Zero other new car dealers would ask that you accept a vehicle in this condition. The fact that so many customers accept defective vehicles allows them to continue to deliver them this way without addressing the root causes. I would reject this vehicle. They attempted to home deliver a...

The way they work the service request required me to text them back and forth for fifteen minutes (with no resolution) for something that a 30 second phone call would have solved.

My experience with the "service" center has been uniformly disappointing. They could start by being able to take a phone call. On the app they promise to reply within 2 hours of a request. That has never happened for me. Then I was forced to do a fifteen minute text conversation that would...

I just put in a service request. On the app it said they would reply within 2 hours. They didn't. Ultimately when they did reply they said mobile service wasn't available to evaluate a distorted sound from one of the speakers in the A pillar. Seems like mobile service is a thing of the past...

I ordered my M3P 5/19, was Vin'd 6/13 and am expecting delivery 6/28. MSM w/ white interior, El Paso, TX.

Model X Plaid has an issue where the radio only plays out of the front speakers. Zero bass. Then I do a hard reset and it starts working normally again. Has randomly done this twice now. Anyone else have this happen?

Just took delivery of my replacement Plaid after the original one spent almost three months in the service center waiting for a replacement windshield (there are none). Was told (in writing) that it would have the matrix lights and refreshed tail lights. Has neither. Less than three minutes...

My original Model X plaid from February has been deemed "undeliverable" after spending 10+ weeks at the service center trying to fix it. I have it in writing from the service center that my Model X replacement vehicle will be delivered May 5th and WILL have the new matrix headlights. If the...

My X Plaid was delivered with multiple issues in February and had to be towed to the service center immediately after delivery to my home. It's still at the service center where they are trying to fix multiple issues. Tesla has offered to replace the car since they've been unable to repair it...

They've had my new X Plaid for 8 wks. They home delivered it defective and came back the same day to tow it back to the service center. Haven't seen it since and they have no estimate to when I will get it back

Seems more like a safety issue than an upgrade. Doubt this company would forcibly delay deliveries for an evolutionary upgrade.

My Model X plaid is being replaced since they are unable to fix my originally delivered model. However they are asking for me to now pay an additional $6500 in order to take delivery of the replacement vehicle. [email protected] has not been responding. Is there another contact method?

Are the Model Xs coming out now with the new tail lights and charging door? My originally delivered vehicle with multiple defects has been in service going on two months now and they are still unable to fix it. They are saying the vehicle will need to be replaced. My original vehicle was a...

What baffles me is that someone is supposed to inspect these cars before they are delivered. How do these folks keep their job? That's the one thing they're employed to do. Obviously there must be a culture of IDGAF at this company. Doesn't anyone have the cojones to say, "I refuse to...

Yes. We are not on the best of terms at this point. They said I would have to re-order and they anticipate a 2023 delivery time frame.

I asked them about getting me a new vehicle that hasn't required months of service. They stated that I would be put "back in line" and expect delivery in 2023. Seems wrong, but I apparently don't have many options at this point.

They provided me with a loaner vehicle, a 2017 Model X. So apparently that exempts them from a lemon law claim in Texas. However, the loaner vehicle has a loud noise coming from the left front axle, and the vehicle shakes during acceleration. I have tried to notify the service center to...

Tesla delivered my X Plaid in undrivable condition with a cracked windshield, bumper needing replacement, doors which didn't work among many other issues. They took the vehicle back to the service center hours after delivery. They have had the vehicle for 2 months now in the service center and...

My X Plaid was delivered new with a cracked windshield, a bumper that needed to be replaced, a door which wouldn't open, among several other issues. They did a contactless delivery and when I noticed all these things I texted the delivery person before she left the neighborhood. She simply...

Good luck with the windshield replacement. Mine was similarly delivered to my house that way, so I had them take it back to the service center. It has been there for close to 5 weeks now waiting for a windshield replacement. I get a text from the service guy once a week updating me that there...

Just got a call from the service center. My windshield needed to be replaced. There are zero Model X windshields in stock in North America. He is reaching out to the parts manufacturer who so far has given no estimate as to when that might change.

Do not feel pressured into accepting the car no matter what the delivery person says or does. The delivery is not done until you are satisfied that you are receiving the car in new, undamaged condition. Do not believe them if they say you have to click accept to inspect the inside of the car...

This is interesting, because when my Plaid was delivered one Falcon wing door was way off. I asked the tech who did the pre-delivery inspection why he left it like that. He said "it's within spec." I then asked what is the spec for an offset FWD. He responded that he wasn't able to release...

I'm curious why the service center doesn't update the software prior to delivering the car?

I was told that some manufacturers, e.g., Porsche, install the true adaptive headlights without enabling the full features, and it simply requires a software update to allow their full function once approved for use in whatever country you live.

I don't believe this for a minute. I don't think the quality control coming from the factory is anywhere near as good as legacy auto makers. Maybe the car is technically awesome and is nice when it drives with no problems, but quality is not something Tesla is known for. Nor is the service up...

It would be even funnier if this wasn’t true. My take home lesson - Tesla’s idea of inspection is far different than the people paying for the car

They told me there are no windshields available but they are looking for one and it could take a while. Beyond that the body panel covering the rear bumper was damaged beyond repair so they are ordering a replacement of that

The eventually offered to “de-VIN” it and replace it. But they said it could take 3-4 months to get a replacement. So I chose to let them fix this one and have it back in a month or two instead.

For me yes. The delivery person said in order to gain access to inspect the interior of the vehicle I had to click accept.

They delivered mine with a cracked windshield, not a small crack, like half way up the windshield. Delivery person claimed she didn't notice which I don't believe. Many of these glass cracks are stress cracks rather than from an impact. In any event, since I had already clicked accept (my...

The delivery person showed up over an hour late without any message that she would be late. At that point I had very little time left before leaving for another commitment. She said I should click "accept" to get access to the car to inspect it, so I did. Then she walked away and got in her...

Waited 8 months for a Model X, $137,000. They delivered it right to my house. Delivery person said no need to inspect it, they've gone over it twice, and even said we've looked for all the things people mention on the forum like panel gaps, etc. I clicked accept on the app and went out to...

Just got off the phone with the "service" center. They are towing my car back to Brownsville. They estimate they will need it for several weeks awaiting parts, including the windshield. Right FWD only goes up 3/4 of the way. There is a large chip out of the paint in the rear quarter panel. They...

Just got off the phone with the "service" center. They are towing my car back to Brownsville. They estimate they will need it for several weeks awaiting parts. There is a large chip out of the paint in the rear quarter panel. They said they will need to repaint the rear quarter panel at a...

I hadn't even gotten inside the car yet. The service manager did insinuate that maybe I did it. The car is parked behind my home.

Just got off the phone with service. They said it left the service center with no damage. They said it's a service issue now since I clicked accept, and no longer a delivery issue. I explained this car wouldn't even pass inspection in the State of Texas as safe to drive. Super annoying to...

My Plaid X was delivered this morning after an 8 month wait. They drove it an hour to me from the delivery center. The woman was in a big hurry to leave. She said the car had none of the issues discussed on the forums such as panel gaps, paint issues, etc. She had me open my app and click...

I used this email address provided by the rep - [email protected]. I'm due to have it delivered to my house tomorrow between 8a-10a. They didn't give me an option to pick it up at the nearest delivery center which is about an hour's drive away. I'm just wondering now if they have...

Finally got a response from OrderOps and they have corrected it. Response time and communication from Tesla leaves a lot to be desired

I was among those who ordered the Plaid and was offered a $6500 credit to switch from my. original 5 seat order to the 6 seat version. My MPVA still shows the extra charge for switching to the 6 seat order. I'm at less than 72 hrs until my delivery window. I'm now being told there will be no...

I have a Plaid X being delivered 2/16. I received a text three weeks ago asking me to switch from the 5 seat version to the 6 seat in exchange for a $6500 credit. My MVPA (motor vehicle purchase agreement) does not reflect that credit. I texted the rep and she said the MVPA will not change...

For those who have financed your vehicle, how far in advance did you need to apply? I have an EDD of Feb 8 - Mar 2nd, but no VIN. Is it too soon to start the process? I ordered a plaid on June 11th of last year.

Same (June '21 Plaid order)

I called Tesla today about adding the FSD to my Plaid order. I have an EDD of Feb 2022 like many others (June 2021 order date). I asked if I add the FSD to my order could I remove it if I changed my mind at the time of delivery. My thinking is I would rather lock it in before the 20% price...

I'm assuming it's because I texted them proactively when I noticed last week that only six seat Plaids could be ordered. They responded that indeed they would not fulfill my original order, but that I could switch to the six seater at no charge, cancel my order, or switch to a five seat LR...

Literally any other $120k car would not think to deliver with faults like that.

I don't even want the 6 seat version. But it looks like I have no option but to order it if I want the Plaid. I'd much prefer a 5 seater

I ordered the Plaid 5 seater, White, black interior, 20" wheels, no fsd, in June 2021. I got the following text yesterday when I asked if I could still receive my car as originally ordered: Tesla: Hello, you may select either of following options: 1. Move your order to a Model X Plaid...

No but the text said that if I changed my order to a long range to keep the five seat configuration, my vehicle would be delivered by May 2022. Currently my EDD is February as are most others