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@KHYE is there any keywords you said to them to help with the problem? Tier 1 support is horrendously bad in my experience in terms of understanding what's the actual problem is, so I would appreciate if you give me any cues on how to tell them the exact steps they need to do to remediate the...

The heck? I thought it was some random blip to me, but it looks like it's a multi-country multi-month issue? Anyone have an idea on how to remediate this?

@scdoubleu have you figured out what's the problem with the password resetting back to the last 5 characters? I realize it's an old thread, but I'm facing the same problem with recently installed Backup Gateway.