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Three weeks and then some have passed. My order did not arrive, probably didn't even ship. Do I have so say that I am disappointed? You see, this is why all your replies above are... eh, shady? Why promise something you are not sure you can actually deliver on?

That is not the point. The fact that customers have to call you to advance/cancel their order is the problem. I do not want to cancel, I'd just like to receive what I paid for. Here I am just trying to give you some constructive criticism, letting you know that I do not think a business can...

No, I don't have your phone number in the order confirmation email (which you call receipt), I just checked. It only includes the order number, the item I purchased with the price, the billing and shipping addresses and your support email address. Furthermore, even if this would have not been a...

No, I don't have your phone number in the order confirmation email (which you call receipt). It only includes the order number, the item I purchased with the price, the billing and shipping addresses and your email address [email protected]. Furthermore, even if this would have not been a...

"Feel free to contact us" would sound a lot more like a legit step to resolve this if your one page placeholder site would actually include some contact details. I am left with the only email you sent as a way to get back to you. To which I replied 3 times, in the span of 3 months, none of my...

This is exactly my experience too. It's been 4 months now, they answered an email immediately after my (pre)order #6331, then subsequent emails with important questions (you know, like "when will my order be shipped?") go unanswered. And since a while now they don't even have a website to try to...

I preordered M3 floormats early October (order #6331). The estimated delivery date was late November or early December. Then at the end October I got an email stating they delivered my order, but no tracking number. Nothing arrived. They don't answer my emails. And now the website also...

Mine was 780 euro în Amsterdam, a month ago.