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Lol that's why I'm not a doctor and keeping my daytime job

Final update on the matter. They eventually responded, even though it took over a day or so since they operated out of China, because their messages are usually around nighttime or early in the morning. They granted me a full refund, even though I was expecting a restocking fees, but no, they...

Here's their way of explaining how their emergency release works.

Not sure what version, but my emergency release is also connected to the suction motor, I didn't know you could add another emergency release to the primary lever, but it doesn't matter at this point, hannshow was in contact with me until I request to return the item and they went silent. I'm...

UPDATE!!! So this just happened, I waited thru the weekend, and planning to go to my friend's shop to see what he could do. I woke up this morning and decided to give it another try and yes, it opened! So I give it a few tries of opening and closing with the screen and the app, it was working...

Wish I had read your post before buying

Thanks for the update, guess I'll just have to bite the bullet and bring it to the service center, it's probably gonna cost me an arm and a leg, but I want to keep them. I was blessed God gave me a spare liver...what's the going rate for a liver in the black market nowaday? 😥

Believe it or not, I did it myself, took me about 6 hours in real time. I only have the car since mid June, I didn't really read up on them when purchasing the product, just started reading about them after having the issue, and had left them messages on their what's app and online support, so...

Yes, they've been silent so far, they are not known for their service support when it comes to something like this. They are quick to reply to order related questions those.

So I got the auto frunk installed on my M3 back in July, everything works just fine, used it a few times but not much, and today when I tried to open it... nothing, meaning it didn't even make a sound, the graphic on the screen and app showing its trying to open but then close right after, I've...

Was just about to contact tesla for service and sure enough, I gotta put a little more pressure and out come the fluid, thanks.