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The circumstances matter greatly. In our situation the previous owners never removed their information. They were still attached to the vehicle and when the dealership got the car they didn't think about this aspect and the chaos it would cause. Otherwise I believe it is very easy and quick...

For anyone in this situation, call a Tesla Store. That is who helped us out. They sent us an email and we just had to attach the Registration or Bill of Sale with our Drivers License copies. It should take 3-5 business days.

This was the correct answer! Thank you! We did call the Tulsa store originally and they kept saying, "use the app" and would hang up. I called Kansas City MO and spoke with Dailyn who was AWESOME! She is having us send our registration and drivers lic copies to her and it should take 3-5...

You were lucky and the previous owner removed their information and reset everything. In our situation we purchased from a dealership. We have no idea who owned the car prior. There is no number you can call for assistance. We tried calling as if you are ordering a car and they tell you to...

This may be the only answer. I will try it. Thank you.

Right, but when the previous owner doesn't reset and clear it from their app it wont work. We cannot upload anything. We get an error: Unable to claim ownership. Check the VIN, which we did, call previous owner...we do not know who that is. We are stuck.

Thank you. We actually feel that the dealership put it in their name for a short time and the finance guy who already owns a Tesla Model 3 has it on his app and will NOT remove it. He originally told us he would send over our information to Tesla, when we went back to follow up he replied...

I have tried that a hundred times already. Same error and it doesn't allow for an upload. I can't send an email or anything from my app. We cannot use Tesla chargers or do very much of anything w/out having access to the app. This is beyond frustrating. We have tried so many avenues since...

and where do you send the registration? That is my problem. I have a registration and cannot upload through the app. It doesn't have anywhere to upload and we only receive an error that we are unable to claim ownership to contact the previous owners which we CAN'T. We purchased from a...

My husband and I purchased a used Model Y from a dealership. We both have the app and are NOT able to upload anything. When we type in the VIN we receive an error: Unable to claim ownership. We entered the correct VIN. WE purchased the car it is not leased. WE have NO idea who the previous...