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That DM, I'm assuming, was from me back in September when I got radio silence from 057 after Tesla diagnosed my '13 with needing an HV replacement (I didn't get a response, btw). I was just looking for any response from a human at 057 as my car sat for a month and counting while hearing...

They've used this line before (here) and it wasn't true then and is only a half truth now. The only reason I got some sort of response was because I posted on this forum. I (still) have not received an "official" response on any of my open tickets on the 057 Tech ticketing system. This was the...

Thanks so much for the reply, Jason. I just made an appointment to get the car checked out again at Service Center this week—I certainly don't want to unnecessarily send anything across the country. With that being said, if Tesla still comes back with a diagnosis of an HV battery failure, how...

Just updating here as I know there are a few people following along. Currently on day 26 since I sent my initial ticket to 057. 2013 Model S 85 Ticket Status: Open (no response yet) Ticket Submitted On: 9/6/2023 Vehicle error: BMS_w035 Vehicle may not restart Tesla Diagnosis: HV Battery (RWD)...

Echoing this as well! I purchased ESP in October '22 and never received BMS. I still have faith that this will all get sorted out for me soon 🙏 .

Looking back, I don't even think I used the contact form on the website. I had an email notification from a previous ticket I submitted, so I just used the link in the email to access the system. I got an automated reply immediately after I submitted the ticket, so I thought that was good...

@wk057 glad/relieved to see the update! I've been avoiding using this thread to contact you as I was hoping to get a reply within the ticketing system. I'm an ESP holder and earlier this month (9/4) got a "bms_w035 Vehicle may not restart" message that Tesla diagnosed a few days later as...

Glad it wasn't the original $873 quote! Do you know why the initial estimate was so high?

Just an update on my situation in case anyone was following... This past Thursday I decided to open a service request to ask if turn-by-turn navigation could be added to my non-tech package '13 Model S 85. A mobile tech appointment was scheduled for the following Tuesday. A couple days later I...

Yeah, that is annoying.

Yeah, that's kinda what I figured. The service advisor was willing to help me out at the time when I asked about it and seemed genuine about trying to get more information—he even gave me his email to follow up with him (obviously, he said he's still looking into it when I emailed).

Oh sorry, I wasn't very clear in my original message. The car has never had navigation. I originally opted for the MCU2 upgrade because I was having issues with the MCU1 and wanted the infotainment stuff (theater, updated games, etc.). I assumed that the MCU2 upgrade would give my navigation (I...

I recently got the MCU2 upgrade on my non-tech package 2013 S and when I picked it up it didn't have turn-by-turn navigation. When I brought it up to the service advisor before I drove off, he didn't know if it was possible. Are you aware of any other hardware requirements for getting the...