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Success! It took 5 days of calling, a day off work to be home midday, and many beers to decompress; but thank you all for the moral support and tips.

Thanks for the combined inputs above so far. It's at least given me a few ideas of how to approach this a little differently tomorrow.

Thanks! Customer support should not require this much effort from the customer.

I'm fed up, multiple calls, multiple disconnects while on hold with Tesla or being transferred, two days on the phone and zero results. Overnight my inverter started this peaking issue, shown below in the pic and my output dropped 30%. This is totally separate from normal seasonal waning. I...

Bill, How did you receive your refund (credit back to card, check, etc.)? I'm in Sussex county with the same timeline and haven't heard a thing on the refund but got the cancellation emails in July after being fully permitted for a second system. I have no idea of who to contact if the refund...