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My car is a 2020 Model X And I just had this problem fixed. Of course it was outside of the warranty so it was $1100. They would not consider covering the cost of it
From our experience they will not goodwill the repair. We had an $1100 bill Friday due to this problem. We were told that we could either pay to fix the problem or have a tow truck come and get our car as once they took it apart it was not drivable.
We don’t drive crazy either and ours broke. Just returned from service center with an $1100 bill due to our car being out of warranty. We were told we had two options pay to fix it or have it towed away