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was this through chat or calling them?

Please could you share more context? what ball is rolling (refund of difference, return of car? When did you collect?) it'd be helpful to share so we can all hopefully get the best outcomes.

Exactly, why does it not tell you what equivalent means in the t&Cs. It should just say x kWh in there.

I know that's what it has been before, and I hope you're right that it'll be the same again. My main gripe is that the promotion has so little information behind it, no clear terms and conditions, no clear guidance on how it actually works...very amateur hour!

By how much per kWh? We shouldn't need to assume, it should be clear!

it's in my wife's loot box now (phrasing?), but still there's zero definition as to what on earth 6000 miles means....I assume it must be a pre-defined number of kWh but there's literally no terms and conditions. Also, how on earth do you check how many are left? Seems really poorly...

Those who collected during the 6000 free supercharger mile window, can you see any evidence of there anywhere? I can't see them in the app or in the account!

All's well that ends well. Have the wheel balancing issue too. How are people reporting the issues?

Sorry not sure how that ended up getting reposted! I spoke to them this morning they confirmed the car was there and they'd text me "shortly" with confirmation of when we could pick it up ( we really want to collect it today!). That was 2 hours ago and nothing more, and now the chat is broken...

Where is the chat option you speak of? Our MYP was in transit to BC this morning from Southampton, so was hoping might have had a notification by now but would like to pester them by chat :)

Congrats! Hello fello beds MYP owner :)

Been trying to get hold of Tesla all day but the hold wait is insane! The car was showing as moving between Southampton and Brent cross yesterday, what do people think the chances are that I'll be able to pick it up today or tomorrow if I can actually get through?

Where is the chat option you speak of? Our MYP was in transit to BC this morning from Southampton, so was hoping might have had a notification by now but would like to pester them by chat :)