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Update from my service appointment: Issue#1 Problem Rattling noise from rear seats when passing on uneven road. Verified concern. Retorqued 2nd row seat frame. Replaced middle rear seat cushion. -> Outcome: the noise was mitigated but did not completely go away...

I am having the exact same rattling noise. When I took mine to Service Center the first time, they said it was related to headrest of the rear seats. They claimed the problem was fixed but in reality it was not. I have scheduled another appointment in another Service Center. :( Things not...

My college recently went to Santa Clara SC and had a great experience there. I have scheduled another one in 2 weeks for the same issue. Let's see how they do the job.

Very bad experience with Sunnyvale service center. Took 7 days, but not able to fix a rear seat rattling noise issue. They only spend ~1h checking the vehicle on the last day. Claimed they fixed the issue, but not in reality.