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I finally got a solution on this issue. The solution was to open a service request in the app for "other - infotainment", originally i got the same "wait for a software update response" but then they "cleared our part of the cloud profile on our servers" and it ended up working.

Does anyone from this thread that has experienced the issue find a solution yet?

Following up again if mobile service was able to solve your issue?

Any update on the mobile service?

Nope, still just using local profile. I did have a model 3 prior to getting my current model y. My cloud profile was working on that model 3 before it was totaled a few months ago. This issue seems to be related to hardware failure based on my experience and the above posts.

I am on 2022.44.30.1 and I am also experiencing the same issue. Has anyone had success getting the cloud profile to show up after some manual process (un-linking phone, etc..)? Unlike mobilewill, it been over a week since I picked up the car and it still is not showing.