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UPDATE: Raised a Service Request and was told that it's not normal that my cloud profile isn't showing up. I was instructed to do a Factory Rest since that's what Mobile Service is going to do anyway. I tried the Factory Reset and my profile still wasn't showing up. The following morning after...

Interesting. Yeah my brand new Model Y's Autopilot computer failed and had it replaced via Service Center, and after the replacement I can't get my Cloud Profile to show up in my Model Y. My wife's cloud profile (which I added after the replacement) works just fine. I even tried factory...

I have a less than 2 week old Model Y that I had to get serviced because the Autopilot computer failed. After picking it up from the Service Center, I noticed that my cloud profile is gone and I can't get it back. When I initially setup my Model Y on delivery day, I was able to sign in and...

I am having a similar issue. I recently got a Model Y less than 2 weeks ago, and when I initially setup my driver profile, I created a cloud profile. It automatically had my name, profile picture, etc. that's on my Tesla app. A week later, my Autopilot computer failed and had to bring it to the...

Have you found a solution? I'm on the same version and can't get the Cloud Profile to come up. I was able to get it to work initially, but Tesla had to service my car and my profile got wiped and now can't get my Cloud Profile back.

Hi, Did you ever find a solution? I'm having a similar problem right now. I got my Model Y less than 2 weeks ago, and when I initially setup my driver profile, I was able to setup the cloud profile just fine. But then about a week ago, my Model Y's AP computer failed, and it had to be replaced...