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I understand them saying nothing is wrong with the car so they can try to sale it to some other poor soul but not them saying the refund amount is dependent on there being no damage beyond normal wear and tear. The entire vehicle has paint issues beyond normal wear and tear.

I think you need to talk to a lawyer and let them know you are considering hiring one. I dont know what state you are in but my car would’ve qualified as a lemon here. In my state its just not safety concerns its something that significantly decreases the value of the car and has had at least...

thank you for sharing. I want to get a new one and hold onto the old one till the new one comes but the person dealing with my buyback is saying its not possible they need to be two separate transactions : /

Writing in the contract* chicago accent and voice to text are a volatile mix

Does anybody have experience with a Tesla re-purchase? Tesla has offered to refund my car the full amount due to severe paint defects that they made worse while trying to correct. There are scratches and chips in the paint all over the car. They want me to sign paper work that states “Although...

Did they ask you to sign paperwork saying that you are aware that Tesla states there are no issues or defects with the car and that they aren’t liable for any issues with the car? And also says that the vehicle you are returning has no damage other than normal wear and tear?

The car was in service for over 40 days. They had several failed paint corrections that actually made the paint worse. They used so much rubbing compound that they put massive burnt marks on the car. I also had to get a new windshield because somehow when the car was transferred before delivery...

How long after you surrender the vehicle did you get your money back?

They are telling me they will mail the check withon four weeks of me surrendering the vehicle. I paid for the car cash in full.

How long after you surrender the vehicle did you receive your refund check?

What color did you get? My black model y had severe paint issues. So much so they offered full buyback. There were multiple other black brand new model ys at the service center with tape all around them pointing out the paint correction areas. I was told by an advisor to only get a white or grey...

May I ask how your buyback process went after you still under the vehicle? How long did it take them to refund you your money?

I had the opposite experience with centinella sc and jim & jacks. They made the scratches worse and they used so much rubbing compound that there are large burnt spots on the car. Among the many, terrible things they did, the worst was probably when the manager and assistant manager both lied...

Hi may I ask how your repurchase went? I got offered a repurchase. They offered a repurchase for the full amount but are taking forever to get the process started. Were you able to hold onto the original car until the new car came? Im being told by an advisor at the service center that I can...

Hi may I ask how your repurchase went? I got offered a repurchase. They offered a repurchase for the full amount but like you they are taking forever to get the process started. Did you purchase a different tesla? Im being told by an advisor at the service center that I can order a new vehicle...

Hi may I ask how your repurchase went? I got offered a repurchase. They offered a repurchase for the full amount but are taking forever to get the process started. Did you purchase a different tesla? Im being told by an advisor at the service center that I can order a new vehicle and they will...

How did the buyback process go for you? How long after you surrendered the vehicle did you receive your refund? Tesla has offered me a full refund to buyback my vehicle. I paid cash in full for the car. They said I have to surrender the vehicle and then they will send me a check in the mail...

As I’m reading this I had to stop and think did I write this and forget lol. Sounds like everyone is having the exact same issues. I have a new model y purchased in March. Static noise when it comes to a stop. Tesla completely ruined my paint while paint correcting scratches that came on the...

I would A not accept the vehicle or B get them to agree in writing to pay for the paint correction at a body shop of your choosing. Their service center are horrible. I paid in full too. I have been through hell dealing with them. They added more scratches to the car and ruined my paint. They...

It’s worse than that. There are cracks in the paint all over from rocks hitting it. The windshield was cracked by a rock had to be replaced. The gasket is now sticking out of the new windshield. In the most recent pictures I posted it might be hard to see in a photo but there is texture you can...

Update! I just got my car back from Tesla. On this service visit they had it for three weeks. Again it was covered in dust hiding the issues. It was suppose to be detailed. The car is still covered in pits and deep scratches (by deep I mean the finger nail test) there is dried compound specs and...

After many trips to various sc I finally got to a senior manager. They are ordering a new bumper because the paint is so bad. The car is also getting a new windshield and a new headlight. He said he will personally take the car to the body shop for paint correction and get it detailed after. I...

Thank you for your response. I didn’t know I could send in an opt out letter. I will be doing that asap.

Any update? I’m having similar issues. Every panel needs to be painted : /

Any update? Were things fixed to your satisfaction? Were you reimbursed for your troubles?

Oh sorry just seeing you are in uk. You probably have better options then me here in US.

You can’t reject it. You already took it. You have to do a buy back. My car came damaged too.

Smart!!!!

I was the last appointment of the day. As I am there they are rushing me yelling pretty much do you want this car or not. Also The car was so filthy it was impossible to truly inspect it. I really wish I turned it down. Actually I wish I never ordered it in the first place.

That’s what I was thinking who knows what the next car will look like. Someone at a sc told me a lot of the cars in my batch came with rock damage. I saw a brand new black y there today with tape around the scratches.

Thank you for sharing your experience. I did see in California something significantly decreasing the value. I would say the entire car needing to be repainted significantly decreases the value. I’m quite certain it will be at repair shop for over 30 days. They are replacing a head light...

It was the pick up center in Mariana del Rey, ca. They have 2.5 stars on yelp. Service center is in Los Angeles with 3.5 stars

It was the pick up center in Mariana del Rey, ca. They have 2.5 stars on yelp. Service center is in Los Angeles with 3.5 stars

My last car was black and I had no issues.

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Wow lucky you guys!!! Where was this sc? Most certainly not Los Angeles I presume. I was back at the service center today, the promised to actually clean the car before the do the paint corrections and detail it after. The manager walked around and added tape to the problem areas we could see...

I was on the phone with a Tesla advisor at the time. I tried opening it through the app it wouldn’t work. He even tried some emergency open on his end : / That’s when he told me try the trunk and tow the car to sc.

I think you misunderstood. I got out of the vehicle just fine. I had to crawl through the trunk to get back in the vehicle and get my purse from the front seat. None of the doors would open from the outside. The only way to get in was use the app and open the trunk. At the sc they were also...

Unfortunately I did have to crawl through the trunk. I was on the phone with Tesla at that time and they told me it was the only way. When I rolled the window on the driver’s door down fully for the first time it made a concerning loud noise and had a hard time coming back up. That’s when the...

I’m also quite certain the odometer is off when I test drove the car outside of my parking garage and back in which was maybe .2 of a mile if that, 5 miles were add to the odometer. The car is still under 100 miles and about 35-40 miles of those under 100 miles were added by Tesla.

Also since the car has been back from the service center the display has been having these strange lines. Any one else’s have this issue or know what’s going on?

Also since the car has been back from the service center the display has been having these strange lines. Any one else’s have this issue or know what’s going on?

Sorry for the many grammatical errors. It’s been a stressful day and I am up late unable to sleep thinking about this.

I check on a Friday to see when my model y will be coming and expected delievery date was pushed back to two months from the date I checked. The very next day, a Saturday, I get a message saying your model y is ready schedule your pick up my Wednesday. I’m almost certain someone before me was...