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I haven't gotten a response yet. I wondering if I posted my request in the correct place. Specifically, where (what Tesla app) and how did you "open a ticket"? Thanks

Thank you!

Same problem here. I have found the parts I need in the Tesla service manual, but it seems as though a civilian is not able to order parts from the service manual, as there is a lengthy registration process that is obviously for commercial shops use. What app did you use for your request?