Search results

Ordered 19th March. Arrived yesterday to my home address. It’s spotless. Like brand new inside. After what seems a long battle I can finally enjoy the car.

The only way it will get better is for them to understand where they are failing. I’ve spent a lot of time raising my issues up the chain. In polite and non emotional content. It seems to have had the desired effect. I’m due to have delivery tomorrow however I am now in my 10th week

10 weeks ago. They were in complete chaos. They released a huge amount of used cars cheap for end of quarter sales push. Alongside that they put pressure on for sales of new cars. I think in the drive for cash, they put themselves in crisis mode. I was quoted 2-4 weeks from the start. By...

It was offered as a way of apology for the errors along the way. It’s cost me in a days wasted A/L. Endless phone calls / emails / chats / escalation emails. I connected via LinkedIn with one of the Tesla senior managers. She was conversing with me late on Friday evening so fair play to them...

After many many emails and phone calls with the assigned advisor. The 12th May was cancelled and then the 15th cancelled. I’ve now been given a concrete date of the 23rd. Concrete was their word not mine. They are delivering it to my home address and have been offered £425 in a Tesla Vouchers...

I think the best thing we can all do is keep feeding back to Tesla so it helps them appreciate the challenges the end customer is seeing. Yes it may cost them a little in compensation but those levels of good will do repair some of the pain. And go along way to show they care and want to do...

I’ve targeted Twitter now inviting any Tesla Exec including Elon to reach out for non emotive customer journey feedback discussion. Raising the point also that’s it’s hard to get Tesla to listen. I believe I could advise them in a constructive way on how they can improve. I hope to raise the...

Not sure if it was pure luck with timing given their help desk must have been getting slammed with all of us on their cases. But I do hope escalation and clear facts of significant failures has been enough to start the single 1 thing we all ask for. “Just keep us in the loop and don’t feed us...

I ordered the same date as you. But as above now have a dedicated advisor who I have confidence in. So I’ve stopped chasing now as I know he is doing the leg work for me. However your note is very encouraging in that they are starting to give customer something even though really it’s nothing

That was me. And since then they have been brilliant. I have my own dedicated advisor now. Been receiving all most daily calls advising on updates and schedule changes. Also been able to get the car transported from Corby to my local SC too. Total transparency of what’s happening. If I email I...