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You need to give them a deadline to fix your equipment. Tell them you will file a complaint with the CSLB if your issue is not fixed by that date. Do this in writing to [email protected]. If you are in Northern California, you file the complaint using this form...

I had a production failure that still hasn't been resolved by Tesla after 2 months. They are sending a service team in another 4 weeks and it's been a big challenge to get anyone from Tesla to help. I also did not get an alert from the Tesla app. Does the Solar Edge app work with a Tesla Engery...

I have found this link to have helpful information: Your Tesla Solar Lawsuit Questions Answered - FairShake

I'm in a similar situation, but I can't even get Tesla to commit to a date for a repair after weeks of calls and emails. I've tried to find any way to escalate with Tesla, but they've built a system of gatekeepers that make it really challenging to talk to anyone with the authority to help. You...

It has been another week Tesla service has yet even give a ETA on when they can provide me with a service date. I call them every other day and the story is the same. They don't have anyone available to perform and a repair, they are unable to schedule a repair and they have no idea when the...

I feel your pain and I am in a similar situation. I would suggest not relying on chat or email and just call them. Hopefully the scheduling phone number was in your appointment confirmation email. If not, just call 877-961-7652 and ask them to connect you with scheduling.

Thanks for the advice. I tried calling today and just get a message that their SoCal office is closed. It's after 9am on a Tuesday too. In addition my "Production Failure Open" notification in the app has been deleted. I opened up a new case in the app. This situation is very kafkaesque. I...

Does anyone have any tips on how to get results with Tesla Energy support? My 1 year old solar+powerwall stopped producing energy 2 months ago. It took 7 weeks to get service and it failed 2 days again after the inverter was replaced. Tesla Energy scheduling now tells me they are unable to...