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TRUTH!

Sounds like you've been there too. I received a response from Regional within the hour of escalating. But I must say, I will never buy another Tesla with the Service being what it is now. Not worth my time nor efforts.

Yes, you can actually make a formal complaint to the "Complaints and Concerns Department. My complaint went to a Regional Manager.

I agree. Having the same problem now. Tesla Svc has managed to create more problems on my Model S. At this stage I am escalating my complaints to Upper Management. Sigh...We shall see.