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As far as my experience McNeil was ineffective. My example is the slow rollout of qualified body centers. I remember the PowerPoint presentation he gave saying the shops were expected to complete repairs within 30 days. More than a year later when my MS required repair, it took over four months...

I hope things improve in the Dallas area. I had a four month ordeal last summer and fall, a great percentage of the delay was not Tesla's fault since they shipped (by FedEx!) and delivered the needed parts within a week of the order being placed by the authorized collision center. Until I went...

I am going through my first experience with body repairs on my MS. One thing I have learned is the problem is and always with Tesla on shipping parts. I have found Tesla to be very helpful in ascertaining exactly when parts are shipped and received by the body shop. My experiences the body...