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Please disregard. The mystery of the leftover screw has been solved. It came from an access panel under the driver's side dashboard.

My Model S 75 received the full self-driving hardware 3.0 yesterday, June 17, replacing the HW2.0 that came with the new vehicle in June 2017. I did not opt for the MCU2 upgrade. Other service requested and provided was "Use Ultraviolet Light To Mitigate Yellow Border On Touchscreen." When I...

In two calls to Tesla customer service today each representative stated hardware, if needed, is not included in the $2,000 price to upgrade my June 2017 AP2 Model S 75 with EAP to full self driving. One rep further stated after consulting with a more senior programmer at Tesla that the intention...

My first post to these forums above is my direct experience and nothing more. It is not an attempt to "short" anything. @scottm, if you have any doubts as to my sincerity please feel free to contact me directly. The number of times an individual has posted is no indication of veracity.

Thanks for your post. It mirrors my recent overall experience where the office of the president emailed telling me to expect a call from my local sales team. Not my idea of executive escalation. I have to also agree almost all employees have been responsive, well-intentioned, and accommodating...