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Thanks GGR, I got in touch with @RandyS and he let me know it was probably a misunderstanding as 95% of users go with the EV-TOU2 program to take better advantage of solar and avoid costs with a second meter. I'll post a follow up once I have some more information.

I submitted an online request for a second meter and 2 weeks later called customer service to check the status. After getting past around to three call centers they told me the EV-TOU program is no longer being offered. Has anyone recently had a second meter installed?