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Service in Chicago is outstanding, the best service I have ever had in over 40 years of vehicle ownership. Sorry for your troubles, but from the comments here alone, the premise in your post title is far from probable.
Having operated autopilot on my Model S since the first day it was released, a few things are clear. One, it is extraordinary for a beta release and has improved over time. Second, while I can't claim strict adherence to hands on the wheel at all times, you must be aware of the road and...