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Sorry I wasn't clear at all! The loom (the final part required) was ordered by the repair shop on 16th May. The repair shop were given an expected due date of 12th June....when that date came and went Tesla claimed that was the due date into Holland (which had now already been missed). They...

Sorry I wasn't clear at all! The loom (the final part required) was ordered by the repair shop on 16th May. The repair shop were given an expected due date of 12th June....when that date came and went Tesla claimed that was the due date into Holland (which had now already been missed)...

Thanks very much for this but it doesn't appear on the UK site!! Have a look here: Support | Tesla UK But you have explained the confusion, I kept reading about this escalation everywhere, in all the news articles in response to the bad press over these repair times but now I see why I can't...

I'm glad you think it's insane, I've attached a photo of the damage. It was black ice, travelling about 5-10mph. Repair shop ordered a new loom on 16th May......hasn't even made it to the Netherlands yet. And only a Tesla engineer can fit the loom and the earliest appointment is 29th. I'm...

Thanks very much for this but it doesn't appear on the UK site!! Have a look here: Support | Tesla UK But you have explained the confusion, I kept reading about this escalation everywhere, in all the news articles in response to the bad press over these repair times but now I see why I can't...

Couldn't agree with you more. You haven't gone overboard. And yes you should keep making noise about it. Tesla are greedy and look down on their customers. Accident on March 2nd....still. no. car. Final piece, the loom, ordered by body shop on 16 May. Tesla still not have managed to ship...

Could you post a link of where this is. I have logged in and searched everywhere. Just the same tired bodyshop email address and a completely inefficient customer service department. I keep reading about this elusive escalation. If anyone could point me in the right direction I would be...

I'm almost 4 months without my car. For anyone who hasn't had this issue it is simply a matter of time. Every body repair shop in the UK is getting fed up with having to deal with Tesla who wash their hands of the problem and leave the body shop having to explain to the customer that they are...

Just imagine. We had a small slow speed collision on......March 2nd. STILL NO CAR. All down to no parts. Be very afraid of the day you have a collision/accident. Tesla are only interested in selling cars not servicing the existing customers who have put their faith, trust and money in the...

I've tried that.....want to see what Tesla really think of their customers....."There is an open customer escalation with the Body Shop Support team. Please leverage this team to support with the customer experience aspect of this delay". That excerpt is from Tesla to the UK body shop...

I'm having the same issue but I'm based in the UK. So far some parts have taken over 5 weeks to arrive - our accident was on 2nd March....still no car and Tesla refuse to listen or update me and blame it on the Bodyshop who have been faultless in their communication but have their hands...