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You are straight screwed if you get on the bad side of your service center. No way to escalate issues outside of service. Other than arbitration or court cases and that just brings out even bigger aholes.

My 2018 looked like this, I had them fix it. My 2019 was fine. Some people care about sloppy work. Others do not. To each their own.

Still nothing new on my seatbelt stained seats. Latest from them a few weeks ago via service estimate was: "The resolution for this is still under development and we will happy resolve it for you as soon as our engineering team has a permanent solution." It's been half a year now...

I just got a PM from someone in Milton, ON that is having their battery pack replaced right now for the same jack point damage to all jack points... But I somehow did it myself and Tesla graciously goodwill'd a $16k battery according to my invoice. Classy bunch. Pretty sure that is considered...

The only way they can fix it is to replace the HV battery pack. That is not a plug and play fix. It is rather invasive. If I would have been within my 7 days like you are, I would have returned mine rather than having them replace the pack. They gave the car back to me 8 weeks later, extremely...

They got offended that I was offended at the issues with the car they sold me. Pretty comical. Now they just do whatever they can to screw with me. All the way up to their general council. I filed an arb case before the end of last year. They have had several past due letters and final notices...

How about a Corona car?

I am assuming the same service center sold me a car with the same damage, but to all 4 jack points. I took the car to another service center 2 hrs away because that one is shady and sloppy if you care about quality. Turns out the other one I took it to was ran by the same manager that floats...

Lol. I have had one black and one white. Other than this headrest issue, it sure is nice to just wipe down the black and good to go...

White has its own unique problems.

Uhm... the friggin seatbelts stained my white seats - noticed at 1k miles, might have already been there, and i cant get it off no matter what. Been 'under investigation' with tesla service since sept...

If you are the type of guy that just buys the car and as long as it drives, you are good, then I'd say go for it. The major components are usually pretty reliable. If you care about fit and finish or when errors/issues pop up and you want them addressed. Then you sometimes get in this service...

I don't know about others, but I do expect my auto wipers to just work and the only screen in the car not to reboot while I am driving... while backing up the last time it happened. I like new tech, yes, but you don't have to accept buggy tech. That is for the beta testers, not once the releases...

My 2018 and 2019 have very similar quality issues. They are not correcting problems. Service is abysmal but if you complain they make you feel like you are the problem and that no one else is complaining... Unless you read the friggin internet.... I bet the MiC model 3's are a lot better...

Mine failed to work at all in heavy rain the other day. I had to switch to manual. Switched back to auto and they still didn't work. Eventually they started working again at a later date or after deep sleeping or something. I don't know when they started working again. Not safe.. The car has...

No way to escallate outside of a lawsuit and getting a hold of reporters, which unfortunately looks like is not too much further down the line. The fit and finish concerns I thought could get worked out easy enough by competent workers. This car was actually better than another model 3 I bought...

Not good.... They keep trying to screw with me over and over. They ended up replacing the HV battery pack that was damaged during transport but only after I gave them examples of others having the pack replaced for the exact same damage discovered at/after delivery just like mine but they put...

Man, some people really idle their cars! I warm mine up when it is cold for 5 minutes... Enough for the seat/steering wheel warmers to get toasty, the cabin temp tolerable / not cold AF, and away we go... Idle for an hour? Wow.

My worst issues have been trying to get the car to unlock via bluetooth using several newer Samsung Galaxy's. It usually works. But on a busy street when you need to gain entry quickly, in the rain, etc. it can be a pain when it just stalls for x number of seconds.

No, they were the red ones being given away for reservation holders. He just kept putting another one in the car every time he came back through... Sales are actually the only guys I have had a good experience with. Service has been very poor.

You mean you dont want to wait a month or two to burn another day to have them fix the damage they added to your new car? what's wrong with you man. ;) I drive 2+ hrs each way so it really is annoying when service frequently does that stuff... Glad the car is function for your now though...

Service told me it was probably because the phone was in my pocket. heh. yea, it makes no difference whether it is on the car's charger or in my pocket, still same issue.

Mine does this frequently. Eventually it starts working correctly again authenticating with the phone. I sure wish some of this software was a little more stable 3 yrs after releasing the model 3.

They gave me a bunch of them. I sold them on ebay for like 40-50...

Use NCDS for the arb case. They actually pay the arb fees and the cases move swiftly like they should. With AAA they sit on it for months.

I don't quite think I would be happy with that build quality at full price... If some are good and others are bad, I'll take a good one if the price is the same.

I agree. If it was very 'normal' wouldn't it be documented in an announcement, the manual, etc? It is an odd characteristic to make a loud bang you can feel through your shoes while you are driving down the road... The TSB made no noticeable change for me. First they told me it had already been...

I've learned similar hard lessons as OP. Don't get all googly eyed and not reject or document everything you see at the time of delivery. You even need to roll around on the ground... I went home to give it a bath and really go over it closer. Found undercarriage damage that required a new...

That is the lesson they want you to learn... You bring your car in, you risk it coming back worse. And that is a sad sad thing if they are trying to compete with more established manufacturers. My first 3 they screwed up so bad I had to force them to buy it back. And they promptly told me I...

It's funny how one service center can be great and another abysmal... Both of mine within my reach (2+ hrs) straight out lie to me and pull shady stuff almost every single visit. I'd be much much much happier as a Tesla customer with an upright service center... Wish there was a good one within...

My current 3 is a SR, but it charges to low 2's instead of 220. Since new. Never has charged to 220, ever. My prior LR AWD always charged to 310, but I havent had it for several months so not sure how it would charge on the latest firmware.

If you did not purchase with the intention of selling the car back, then you are free to claim the credit.. It is now a used car and no one can claim any future credit on it besides the first purchaser.

They have never once commented on my detailed surveys.. I am sure they are a complete waste of time to fill out.

I don't know if OP's post is bogus or not, but I have seen troubling service issues where they are solely out to cover their companies butt and not play fair.

They have plenty of data on your battery. They just show very little to the consumer.

My prior 3's roof glass made some downright scary noises when it was really cold out.

Mine started doing this awhile back when I picked it up from a service appointment. Reported it. Tesla told me they would not look at it under warranty and to file an arb case if I didn't agree. Arb case pending for months as Tesla won't pay the fees for an arbitrator to be assigned. Keeping it...

I need to get a job installing skull caps evidently. I don't really care that people are willing to pay 300 bucks to snap a couple dollar piece of plastic off and on their car. I care more that they don't sell you the part so you can do it yourself? Or will they do that now?

Neither of my 3's with 19's came with one.

WTF, it's a small piece of painted plastic. It just snaps off and snaps back on...

On mine they falsified the days it was in service on the invoice. Dropping a month off the time in service so I lost my case because they wouldn't fix the paperwork... Ugh.

Doubtful. People underestimate the time commitment and *sugar* you have to go through to win a lemon law case. Especially considering Tesla declares everything 'goodwill' and not warranty fixes to make it harder to lemon them. Or just downright refuses to document reported issues... How do you meet...

OP, you posted on a Tesla fanatics board. They'll tear you up for questioning the quality of this car that was delivered straight from the uterus of their god. It could have came from the factory missing doors and they would still be giving you hell. My Teslas had *sugar* quality and service to...

I understand the OPs range concern. My SR never once charged to the advertised range from day 1. Best I get is around 212. Doesn't make me warm and fuzzy for actual future degradation.

This is uhm... how a service experience should always be... I've been fortunate with other manufactures to not have bad experiences. Some Tesla service centers seem to run just fine. Mine are unfortunately ran by dirtbags that lie through their teeth to save face. I am not in TX... so yea...

My SR is supposed to be 220 at 100%. However, it has charged to low 2's since it was new. Cut that in half for cold weather driving, in an area that you have to go pretty far out of your way to get to a supercharger, and it is not a car I am all that thrilled for my wife to drive herself and the...

Won't Tesla just sell it to you nowadays? Or are they still treating everyone like they are rich rebuilds?

What kind of efficiency loss is there with a modern gas car in cold climates? Say you warm it up a few minutes and then drive to work. Rinse and repeat. Do you lose roughly 50% of range like you do an electric?

Another recent example of their outright dishonesty that correlates with your experience: They just came out last week for mobile service. One of the issues was that at the last service center service, they fixed a door rattle and broke the auto up/down window function. It has not worked once...

Edited my post. It is also a way for them to make it harder for a customer to lemon the car.